Returns and Refunds

Damaged, defective or wrong item

If your Mischief Elf arrives damaged, does not work as described, or you received the wrong item, contact us with your order number and, if you can, a photo. We will review it and arrange a replacement or refund.

Bundle orders

Bundle offers are sold as one order. Refunds are calculated on the amount paid for the bundle, which covers every elf in it, including free elves.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take several business days to show the credit.

Cancelling an order

To cancel before your order ships, contact us as soon as possible with your order number.